FAQ

Most frequent questions and answers

SOUTH AFRICA

We ship to all local areas areas for R65 – 

We ship to outlying areas via postnet at a cost of R100

Unfortunately for security reasons, we do not allow collections. 

Shipping should take 2-3 days – however note that this is from shipping and not from placing your order. 

INTERNATIONAL SHIPPING

We ship internationally. 

Please email Charlie at charlielovesemail@gmail.com for a price and lead times. 

Note customs and taxes are for the account of the recipient. 

 

Unfortunately, we are unable to accept returns or offer refunds on items for change of mind. In certain circumstances we may be able to accommodate exchanges, however, the customer is responsible for covering the associated shipping costs. If an exchange is offered, items must be in original condition.

Faults/ Flaws

Any faults must be reported within 5 days of item receipt to be eligible for return or refund. We will not under any circumstances accept returns on items after this period of time has passed. We reserve the right to offer a repair of the fault. A refund will only be issued if the garment is faulty beyond repair.

We reserve the right to deny returns if the merchandise returned does not meet our return policy requirements.

Cancellations

Once an order is placed we do not accept cancellations by request of the customer.

We reserve the right to refuse or cancel any order. If you have an issue with an item or wish to discuss this policy please contact us on charlielovesemail@gmail.com

Sale Items

No exchanges or returns will be accepted on sale items

IN STOCK

All items are hand-made in small batches by hand.

If an order is listed as in stock, it is 80% -95% made. It could take 2-7 working days before shipping. Once shipped your parcel will be with you in 2-3 days. 

For urgent orders please email Charlie – charlielovesemail@gmail.com – I will be glad to help you. 

PREORDER

It will take between 7-21 days to sew your handmade doll and 2-3 days to ship. 

Making dolls up one at a time is more costly on our time and resources. At intermittent times, we will open up pre-orders. Once the cut off date is reached, all pre-orders will be closed. 

It will take between 7-21 days to sew your handmade doll and 2-3 days to ship. 

If you have a special requirement – please email charlie – charlielovesemail@gmail.com

No – unfortunately the effort required for once of customs does not make it a viable option for Charlie Loves. 

We do however consider using existing designs to come up with your own custom. 

Keep an eye out for special offers where we allow you to back order a custom doll. 

Should you desperatley want a custom design, procurement of resources and design fee will apply. The design will still however remain the property of Charlie Loves

Yes – we sell certain ranges on wholesale as this helps us stay in business and it rewards our ladies with a more substantial income. 

Please email Charlie – charlielovesemail@gmail.com for a copy of our catalog. 

All our designs are original designs and it takes months for a design to be perfected. Our trademark names and designs are protected and are currently in review. 

Should you notice any design, copy or breach of intellectual property, please kindly email charlielovesemail@gmail.com. We promise to be nice 🙂

Close Menu